Frequently Asked Questions

Frequently Asked Questions

•

Frequently Asked Questions •

Yes! You can order a commission here.
Once you have completed your order, I will get in touch to ask for details including your species request, and any images you would like me to reference when creating your commission. If you would like your own photography to be used for the reference, you can send this via email.
If you are interested in a larger or more complex commission, please send me an email.
If you don't see your country as an option to ship to, please send me an email and I can add it to my shipping zones!
Shipping within Canada is $10. International shipping is $15.
All prices are in CAD
Orders are shipped from Canada. After receiving your “shipped” status email, please allow 1-2 weeks if you are ordering from within Canada, 2-3 weeks if you are ordering from the US, or up to 2 months if you are ordering internationally depending on where you live.

If you have waited longer than the above times and you believe your order is missing, please reach out via email.
Please check your junk folder. Sometimes they end up there. If it’s still lost, you can email me and I will resend it.
Depending on where you are ordering from, if you are outside of Canada, you may have additional customs fees/taxes on your order that you will need to pay in order to receive it.
Any additional taxes/fees are the responsibility of the customer and are not covered by my product costs/shipping fees.
If you are ordering from the EU, please note that you may be charged a VAT tax on your order when it reaches customs.
By ordering from this online shop, you agree to the above terms.
Some items in this shop are made to order, just for you, and are shipped separately from the rest of your order. They may arrive in different packages and on different days.